Return & Exchange

Return & Exchange Policy

Last updated: [july, 2026]

Your satisfaction matters to us. If something isn’t right with your order, we’re happy to help with a return or exchange under the terms below.

Eligibility

To be eligible for a return or exchange, your item must be:

  • Requested within [7] days of the delivery date
  • Unused, unworn, and in its original condition
  • In the original packaging, with all tags attached
  • Accompanied by proof of purchase (order number or receipt)

Non-returnable items (for hygiene or other reasons):

  • [e.g., innerwear, cosmetics, earrings]
  • Items marked as “Final Sale”
  • Gift cards

How to Request a Return or Exchange

  1. Contact us at [support email / phone / WhatsApp number] within [3] days of delivery with your order number and reason for return.
  2. Our team will confirm eligibility and share pickup or drop-off instructions.
  3. Once we receive and inspect the item, we’ll notify you of the approval status.

Exchanges

Need a different size or color instead of a refund? Let us know when you reach out — we’ll arrange the exchange once the original item is received and inspected, subject to stock availability. If the replacement item isn’t in stock, we’ll offer a refund or store credit instead.

Refunds

Once your return is received and inspected, we’ll notify you whether the refund is approved. Approved refunds are processed within [7] business days via:

  • [bKash / Nagad / Rocket]
  • Bank transfer
  • Original payment method (if paid online)

Refunds do not include original delivery charges, unless the return is due to our error (wrong item, damaged, or defective product).

Damaged, Defective, or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us within [X] days of delivery with photos of the product and packaging. We’ll arrange a free replacement or full refund, including delivery charges, at no extra cost to you.

Return Shipping Costs

  • If the return is due to a change of mind, the customer is responsible for return delivery charges.
  • If the return is due to our error (wrong/damaged/defective item), we’ll cover the return delivery cost.

Cash on Delivery (COD) Orders

For COD orders, refunds will be issued via [bKash/Nagad/bank transfer] using the details you provide, since no online payment method is available to refund to.

Questions?

For any return or exchange questions, reach out to us at [Return & Exchange Policy

Last updated: [Month Day, Year]

Your satisfaction matters to us. If something isn’t right with your order, we’re happy to help with a return or exchange under the terms below.

Eligibility

To be eligible for a return or exchange, your item must be:

  • Requested within [X] days of the delivery date
  • Unused, unworn, and in its original condition
  • In the original packaging, with all tags attached
  • Accompanied by proof of purchase (order number or receipt)

Non-returnable items (for hygiene or other reasons):

  • [e.g., innerwear, cosmetics, earrings]
  • Items marked as “Final Sale”
  • Gift cards

How to Request a Return or Exchange

  1. Contact us at [support email / phone / WhatsApp number] within [X] days of delivery with your order number and reason for return.
  2. Our team will confirm eligibility and share pickup or drop-off instructions.
  3. Once we receive and inspect the item, we’ll notify you of the approval status.

Exchanges

Need a different size or color instead of a refund? Let us know when you reach out — we’ll arrange the exchange once the original item is received and inspected, subject to stock availability. If the replacement item isn’t in stock, we’ll offer a refund or store credit instead.

Refunds

Once your return is received and inspected, we’ll notify you whether the refund is approved. Approved refunds are processed within [X] business days via:

  • [bKash / Nagad / Rocket]
  • Bank transfer
  • Original payment method (if paid online)

Refunds do not include original delivery charges, unless the return is due to our error (wrong item, damaged, or defective product).

Damaged, Defective, or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us within [X] days of delivery with photos of the product and packaging. We’ll arrange a free replacement or full refund, including delivery charges, at no extra cost to you.

Return Shipping Costs

  • If the return is due to a change of mind, the customer is responsible for return delivery charges.
  • If the return is due to our error (wrong/damaged/defective item), we’ll cover the return delivery cost.

Cash on Delivery (COD) Orders

For COD orders, refunds will be issued via [bKash/Nagad/bank transfer] using the details you provide, since no online payment method is available to refund to.

Questions?

For any return or exchange questions, reach out to us at [updatelifestyle24@gmail.com], [01871679972], or [WhatsApp number], and our team will be glad to assist.], [phone number], or [WhatsApp number], and our team will be glad to assist.